How is the product delivered?
Given the size of our products, we utilise a specialist pallet delivery service to deliver to the address you provide us with. The size of the vehicle used makes navigating some streets difficult, for example narrow roads or streets where parked cars restrict access. If you think that access may be an issue, please contact us in advance and we will be happy to assist.
When a delivery is made, the pallet will be offloaded from the vehicle using a mobile pallet trolley (similar to those often used in supermarkets). The nature of the product means we are unable to manoeuvre the pallet trolley down steep slopes, steps, or across uneven surfaces (such as gravel or grass). Also, the delivery driver may be unable to move the pallet on a driveway, as this can result in damaging the product. In such cases, the pallet will be delivered to the kerb side.
Please ensure that someone is available on the delivery date, as where an additional delivery attempt is required, an additional charge will apply.