The products that we sell are bulky in nature, delivered on a pallet by a specialist delivery company. In our checkout process, please select your required delivery date from the calendar. A time specific (AM or PM) slot can be specified for an additional charge.
What to expect
Our pallet delivery company will deliver the product to the address specified. When delivery is made, the driver will make an assessment on the most suitable location for unloading your product. The pallet will be offloaded from the vehicle using a mobile pallet trolley (similar to those often used in supermarkets). Once the delivery is made, the pallet and product will be left at a suitable location which is accessible to our delivery driver using the pallet trolley.
Restrictions on where we can deliver to
The nature of the product means we are unable to manoeuvre the pallet trolley down steep slopes, steps or across uneven surfaces (such as gravel or grass). The delivery driver may in be unable move the pallet on a driveway in case of damage which might be caused. In such cases the pallet delivery will be made to the kerb side.
Restrictions on access route
The size of the vehicle used makes navigating some streets difficult, for example narrow roads or streets where parked cars restrict access. If you think that access may be an issue, please contact us in advance and we will be happy to assist.
After delivery is made
After the delivery is made, it is the customers responsibility to move the product to their own desired location. We deliver and leave the product with the wooden pallet. The disposal of the wooden pallet is the responsibility of the customer.
What do I do with the pallet?
Many of our customers find an alternative use for the pallet, including breaking it up and using it as kindling on a fire.
What happens if I’m not in when the delivery is made
Please ensure that someone is available on the delivery date. While our delivery driver can leave the product in an area they consider to be a safe place, or in a place you have identified in the delivery notes, the responsibility of the safe keeping of the product is with the customer after the delivery is made.
Where an additional delivery attempt is required, an additional charge will apply.
If you have any questions regarding our delivery process, please do not hesitate to contact us.